Popular questions
Why is MFA required to access HearHub?
As part of our ongoing commitment to security, we are rolling out Multi-Factor Authentication (MFA) for accessing HearHub. The use of MFA helps protect against unauthorised access and to keep your data safer.
What does this mean for me?
MFA adds an extra layer of protection by requiring an additional verification step, however it’s important to note that you won’t need to complete this every time you log in into HearHub.
You will need to have Multi-Factor Authentication set up to continue accessing HearHub from 16th of October 2024. Instructions on how to set up MFA are included below.
What will I need to set up MFA?
To set up MFA for accessing HearHub, you will need:
- Your mobile
- our laptop/computer – TBA or can it all be done using mobile?
- Minimum mobile device version:
- iOS 14.8 or newer
- Android 8 or newer – pin must be set on your mobile device
- Microsoft Authenticator App on your mobile (see below how to install it if you are not already using one)
Setting up MFA
How to set up MFA
Do you already have a Microsoft Authenticator App installed on your mobile phone?
Step 1 - Install Microsoft Authenticator App
Install the Microsoft Authenticator app to your mobile device.
Google Android: On your Android device, go to Google Play to download and install the Microsoft Authenticator app
Apple iOS device: On your Apple device, go to the App Store to download and install the Microsoft Authenticator app
Once the app is installed you can leave the app at the landing page – we'll return to this later.
Step 2 - Connect Microsoft Authenticator App to your HearHub Account:
1. On your laptop or computer (recommended) or mobile, log into https://aka.ms/mfasetup with your HearHub username and password.
2. As you have a Microsoft Authenticator App installed now on your mobile phone, just click ‘Next’.
3. On the next window titled ‘Set up your account’, just click ‘Next’.
4. The next window is titled ‘Scan the QR code’. Leave this page open and go back to your mobile phone.
Go back to your mobile phone
5. Open the Authenticator app and select “Scan a QR code”. (Note: you may get a camera permission question on your mobile which you need to allow.)
6. Scan the QR code on your laptop/computer screen with your mobile device.
7. You will be asked to try out the authentication. On your laptop/desktop screen you will be provided a number to enter in the authenticator app on your mobile phone. Enter the number into the app.
8. A 'Notification approved’ message will pop up on your laptop/computer to confirm the app is installed. Click Next.
11. Success! That’s it! You are now ready for Multi-Factor Authentication when using HearHub.
Step 1 - Connect Microsoft Authenticator App to your HearHub Account:
1. On your laptop or computer (recommended) or mobile, log into https://aka.ms/mfasetup with your HearHub username and password.
2. As you already have a Microsoft Authenticator App installed on your mobile phone, just click ‘Next’.
3. On the next window titled ‘Set up your account’, just click ‘Next’.
4. The next window is titled ‘Scan the QR code’. Leave this page open and go back to your mobile phone.
Go back to your mobile phone
5. In your Microsoft Authenticator app, you will need to click + and then select Work or School account and then click Scan QR code.
6. Scan the QR code on your laptop/computer screen with your mobile device.
7. You will be asked to try out the authentication. On your laptop/desktop screen you will be provided a number to enter in the authenticator app on your mobile phone. Enter the number into the app.
8. A 'Notification approved’ message will pop up on your laptop/computer to confirm the app is installed. Click Next.
9. Success! That’s it! You are now ready for Multi-Factor Authentication when using HearHub.
